Terms & Conditions

This website is operated by MK Wholesale Centre Ltd. ( refereed to as we/us/our) As a user of this website( referred to as you/yours)you acknowledge, that any use of this website including any transaction you make is subject to our terms and conditions bellow. We reserve the right modify or withdraw temporarily or permanently this website with or without any notice to you and we shall not be liable for such a modification.

Guarantees:

MK Wholesale Centre Ltd. provides you with full 1 year guarantee against any manufacturing defects on all of our products.

Any alterations or modifications made by you on the product during the period while under guarantee will result in loosing your guarantee rights.

In the unlikely events of experiencing problems with the product please call us to discuss the options of refund or replacement as per Consumers Rights Act 2015

Choosing and buying:

Although we are always happy to advise you, ultimately you are responsible for deciding what you need, so please always make sure you provide us with correct quantities/measurement as we won't be held accountable for such an errors.

Doing business with you:

Naturally due to manufacturing process and natural materials used there might be variation in size, color, shade and texture between individual tiles or between the batches. If the product is not as seen in store or on the website, we are happy to offer you full refund, but can't be held accountable for such a variations.

Promotions:

When we make promotional offers they'd be limited to particular products/periods.

We do not guarantee to keep products in stock throughout the period of promotion.

We also have right to withdraw offers at any times.

Bespoke:

Made to measure items are not eligible for refund, therefore MK Wholesale will not accept returns of such a products, that are unwanted or do not fit.

Deliveries:

All orders placed in store must be acknowledged electronically by email.

For any orders placed online we'd contact you within 48 hours to confirm. When we give a date for delivery or collection, this can unfortunately not always be guaranteed as a firm date.

We'll do our best to fit our delivery date around you, so please discuss specific instructions with our team.

To avoid disappointment and wasted cost we recommend, that you do not make any arrangements for the installment of the product, before goods are received as we'll not be responsible for reimbursing this cost.

It is against company's policy for the courier to carry tiles or pallets inside your home due to health and safety.

We arrange kerb side deliveries, please make a note of any access issues around your property, as re-delivery will incur additional charge.

On occasions we need assistance with certain deliveries either by the client or their contractor, but we'd discuss that with the client prior to delivery.

Installations:

We do not offer installations services.

Data and privacy/customers content :

We are committed to using information that we collect from you and about you fairly and properly.

We welcome your feedback whether posted to our website or social media account. Content submitted by you must be contributed responsibly and respectfully. posting anything, that is in our opinion obscene, derogatory , defamatory or otherwise unsuitable is prohibited and we have a right to remove it or have it removed. Use of our website is subject to our acceptance use policy.